A smiling man in a blue jersey is in front of a Verizon store.
CONSUMER AFFAIRS

Verizon's special nod to thousands of Americans: bills won't keep you up at night

The operator takes a measure that is highly praised by customers for the conveniences it provides

Verizon has a measure that's bringing relief to thousands of customers across the United States. No, it's not about discounts or one-time promotions, but something even more valuable. It's the chance to breathe easy when the payment due date approaches.

If you've ever been stressed about not being able to pay your mobile bill on time, this will interest you. The company has shown that they also think about their users when things get complicated. That's why the operator allows personalized payment agreements.

This means that if you can't pay your bill by the due date, you can set a new payment commitment. That doesn't mean you'll lose service or get additional charges. It's a flexible and direct way to help you keep your line active without any surprises.

An older woman looking at her electricity bill and a mobile phone plugged into the charger
You won't have to worry so much about paying your bill anymore | Getty Images, Media Whale Stock

What is a payment agreement with Verizon?

A payment agreement is an option that Verizon offers so their customers can pay their mobile bill on a date later than usual. That is, if you find it difficult to pay the full amount on the due date, you can notify Verizon. Agree on another date that better fits your financial situation.

This kind of arrangement is a very useful alternative to avoid unpleasant consequences. Whether it's service interruption or entering a collection process. By informing the company that you'll address your debt, you simply need to choose a new date or split the payment into two parts.

You can easily do this from the My Verizon portal or through their mobile app.

This is how payment agreements work

Imagine your bill is $100 and it's due tomorrow, but this month you can't cover it. You can log in to your online account and request to postpone the payment until, for example, next Friday. You even have the option to split the payment: you can pay part today and the rest later.

A couple walking toward the entrance of a Verizon store on a city street.
Verizon has a gesture for customers experiencing financial hardship | Grok

Verizon offers different options depending on each account's profile. Some people can schedule one or two automatic payments from their card or bank account. Others can decide the exact date when they'll log in to make the payment manually. 

This benefit is reserved for those who have authority over the account. That is, the line holder or an authorized administrator can set up the payment agreement. You just need to log in to the account and follow the indicated steps.

Users are valuing this kind of initiative highly. Instead of penalizing those who fall behind, Verizon offers understanding and real solutions. In addition, it prevents the anxiety of being left without a connection at key moments or having to face late fees that make the financial situation even worse.

➡️ Consumer Affairs

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