Proven: T-Mobile confirms what was an open secret and many no longer hide it

In recent months, a growing wave of rumors has begun to circulate, pointing to the increasing dissatisfaction among T-Mobile employees. Although many of these rumors were just whispers in the hallways, the company itself has now confirmed what many already suspected. The operator is making decisions that are seriously affecting its employees and, as a result, its daily operations.

The company's employees, especially those on the sales line, are beginning to leave their positions. This is mainly due to the constant pressure they're under.

T-Mobile's actions

Recently, several T-Mobile sales representatives have decided to leave the company due to a new requirement. This involves using the T-Life app to manage a significant percentage of their transactions. It's not just new employees who can't adapt.

This discontent mainly comes from employees with years of experience at the company. They feel that the pressure to meet monthly targets has become unsustainable. The combination of the requirement to use T-Life for every transaction and the constant need to reach unattainable goals has led many to resign.

One of the former representatives who recently left his position shared his experience on social media, as reported by Phone Arena. "I quit after eight and a half years of hard work. T-Mobile is no longer a career, but a very stressful job with benefits that, honestly, any company offers nowadays," he said.

He went on to say that "the pressure for employees to use T-Life is unbearable. It's another way to squeeze representatives and take their money." These kinds of testimonies aren't isolated, as many employees have made it clear that the work environment has become more toxic over time.

What's at stake is T-Mobile's future as a mobile service provider. The company seems to be moving toward a fully digital model. This operator is pushing customers to use T-Life to manage their accounts, which has reduced the need for staff in physical stores.

However, this change is costing the company in terms of human resources. Former employees not only complain about the pressure to meet targets. They also complain about how the company seems to prioritize technology over the well-being of its workers.

Move toward a digital model

The transition to a fully digital model could mark the end of a business model that relied on physical stores and expert salespeople. Although it's not clear whether this transformation will be final, the pressure on employees and the constant implementation of new apps and requirements is becoming increasingly evident.