Total disappointment with AT&T: everything seemed wonderful until the trick was discovered

Everything seemed to be going very well. An irresistible offer, new phones, and monthly savings. Who wouldn't fall for something like that? But what seemed like a great opportunity ended up being a huge disappointment.

AT&T, one of the most well-known companies in the sector, has been at the center of a complaint that has caused quite a stir. Not everything that glitters is gold, especially when it comes to promotions that promise more than they actually deliver.

The story begins with a customer who was shopping at a Costco. There, an AT&T representative approached him with an offer that seemed unbeatable. He promised new phones for the whole family and a savings of $30 per month on his mobile phone bill.

The disappointment with AT&T

The customer accepted the offer without thinking too much, trusting what the representative explained to him. However, something made him suspicious. The next day, he decided to call AT&T directly to confirm all the details of the new plan.

That's when the surprise came: the reality was very different. Instead of saving $30 per month, the new contract would cost him $40 more per month than the plan he already had.

Outraged, the customer decided to cancel everything immediately. Since the phones hadn't arrived yet, he was assured that he could return them as soon as he received them and that his money would be refunded. AT&T refunded $596, but there were an additional $105 that were not reimbursed.

Despite filing a complaint, the company refused to return that amount, without a clear explanation about the reason for the charge. It wasn't even confirmed whether it was a restocking fee or some other administrative charge.

This case, reported by Phone Arena, has become a clear example of how a misleading promotion can end in financial losses. The customer also tried to solve the problem through other means.

He filed a dispute with his bank, which he lost. He also contacted Costco, which told him that AT&T only rented a space in the store, so they couldn't do anything about it.

In the words of the affected person himself, "That Sunday I spent almost two hours giving my information for a plan that turned out to be fake. Now I've lost $105 for something I never really agreed to," he points out.

Check that everything matches reality

This user's experience leaves a very clear lesson. People need to be careful with promotions that seem too good to be true. Especially when they're offered by representatives in physical stores or shopping centers.

It's always advisable to verify directly with the company before committing and to review the contract in detail.