An elderly man with a surprised expression looks at his phone in a tech store, with the Verizon and T-Mobile logos overlaid.
CONSUMER AFFAIRS

No one expected Verizon to go this far: it sets its sights on T-Mobile

Verizon tries to ridicule the competition with this ad, casting doubt on the awards it has received

In the competitive world of telecommunications, any move draws attention. However, what Verizon has done recently has surprised even the most skeptical. With a good dose of humor and direct criticism, the company has launched an ad that clearly targets one of its main rivals: T-Mobile.

The ad, starring renowned comedian Kevin Hart, hasn't gone unnoticed. From the start, it's clear that the goal is to ridicule T-Mobile and its constant use of awards and prizes as proof of being "the best carrier." Hart, sitting on his couch watching television, reacts with annoyance when he sees a T-Mobile commercial boasting about having numerous awards.

From there, the satire begins. "T-Mobile says they're the best using a bunch of random awards? Not all awards are the same," Hart comments ironically. He stands up and shows a display case full of absurd trophies he's supposedly received.

A smiling man with a beard and suit points to a Verizon logo in a store setting with several people in the background.
Verizon boasts having more awards than anyone | Getty Images, X

Such as "best actor in a commercial about hemorrhoids" or "best comedian under 5 ft. 6 in. (1.68 m) in a movie based on a board game." The scene serves to launch a direct criticism: not every award means credibility.

In contrast, Hart mentions that Verizon has won the JD Power award for Best Network Quality for 35 consecutive years. He considers this a serious recognition. He also lists other Verizon achievements, such as having the best 5G network, the most reliable, and the fastest, according to RootMetrics studies.

Don’t Buy the BS

Verizon's blow to T-Mobile

The campaign not only aims to cast doubt on T-Mobile's awards, but also sends a message to consumers. Don't trust just the awards, especially if they come from unclear sources. The intention is clear: to position Verizon as the company with tangible results backed by respected organizations.

This advertising move also responds to a confusing scenario for many users. In different reports, sometimes T-Mobile is presented as the best provider in speed (according to Ookla). Other times AT&T as the most complete 5G network, and then Verizon as the most reliable.

Woman smiling while using a mobile phone with logos of two telecommunications companies, which are T-Mobile and Verizon, in the background.
Verizon and T-Mobile take this rivalry very seriously | Jacob Lund, en.e-noticies.cat, T-Mobile, Verizon, Pexels de Gije Cho

All this creates doubts among consumers, who don't know whom to trust. That's why both Verizon and other carriers have chosen to offer 30-day free trials. This way, each user can check for themselves which is the best network according to their personal experience.

Ultimately, beyond advertising, what really matters is coverage, speed, and service quality in the customer's day-to-day life.

➡️ Consumer Affairs

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