A man with a surprised expression looks at a fan of hundred-dollar bills in an urban setting with tall buildings and a waving United States flag in the background. — Social Security Has Just Implemented a System with AI | Getty Images, nadianb, en.e-noticies.cat

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U-turn in Social Security: Notice to Millions of Americans

The Social Security presents a new system that has been received with optimism by taxpayers

21/03/2025 11:30:00h

Miguel Cuartas Ortego

The Social Security in the United States has recently implemented a significant change that promises to transform interaction with taxpayers. This new system, called HeaRT, incorporates artificial intelligence (AI) to improve efficiency and accuracy in the SSA's processes.

The New Social Security System That Uses AI

HeaRT is an advanced system that uses generative AI to automate and improve the accuracy of transcriptions in SSA hearings. This system replaces previous technologies, offering greater accuracy and efficiency in record and documentation management. The SSA began implementing HeaRT on March 17, 2025, benefiting approximately 500,000 users annually.

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The Accuracy of Transcriptions in SSA Quotes Is Improved | Getty Images de Melpomenem, Natee Meepian's Images, en.e-noticies.cat

The adoption of HeaRT with AI offers multiple advantages; the automation of transcriptions reduces the time and resources needed to process hearings, allowing for more agile management. It is estimated that the SSA will save around $5 million annually thanks to the implementation of HeaRT. Generative AI provides more accurate transcriptions, reducing errors and improving the quality of recorded information.

Possible Risks and Considerations of the New HeaRT System

Although HeaRT presents numerous benefits, it is also important to consider possible risks associated with AI implementation:

Data Privacy and Security: Handling sensitive information requires robust measures to protect taxpayers' privacy and prevent data leaks.
Technological Dependence: The adoption of AI-based systems can create technological dependence, which could be problematic in case of system failures or vulnerabilities.
Labor Impact: The automation of processes could affect certain roles within the SSA, requiring adaptation and possible staff relocation.

Taxpayers' Reaction After This System Was Activated

The implementation of HeaRT has been received with optimism by taxpayers. Many anticipate an improvement in the efficiency and accuracy of SSA services. The possibility of faster processes and more effective management of their cases has caused positive expectations among users.

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This New Development from the United States Government Has Just Been Presented | Grok

The launch of the HeaRT system marks a milestone in the modernization of the United States Social Security Administration. By incorporating artificial intelligence, the SSA seeks to improve interaction with taxpayers, offering more efficient and accurate services. However, it is crucial to address the possible associated risks to ensure that this technological transformation benefits all involved safely and effectively.

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