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CONSUMER AFFAIRS

Urgent notice from T-Mobile: The wait was worth it, all of America wins

The operator's latest developments allow it to position itself in a place of privilege that customers greatly value

Technology is advancing at great speed, but there is something that many people still value above all else: security. It is precisely in the most difficult moments when a network's capacity is put to the test. T-Mobile knows this very well.

That's why T-Mobile has issued an important reminder that affects millions of people. T-Mobile's years of work to ensure connectivity during emergencies is yielding results that benefit all of America.

During storms, fires, hurricanes, or massive power outages, staying connected is not a luxury, but a necessity. Calling 911, notifying a family member, checking information, or receiving alerts can make all the difference. That's why the company has been investing heavily in resilient communication technologies and solutions designed for those critical moments.

A woman talking on the phone while using a computer with a telecommunications company logo in the corner.
The company guarantees connectivity in emergency situations | Thinkstock, T-Mobile

T-Mobile will respond when it's needed most

T-Mobile has developed a network designed not only for normal days, but for when everything fails. Thanks to T-Mobile's advances in direct satellite backup to cell phones, users can make calls, including emergency calls. They can keep receiving data in selected apps, even if traditional networks are down.

This feature is vital in extreme situations such as wildfires or hurricanes, where towers can be damaged. Meanwhile, as part of National Preparedness Month in September, the company reaffirmed its commitment to communities and emergency teams.

T-Mobile's mission is clear: to be there when it matters most. To achieve this, T-Mobile doesn't limit itself to technological backup.

One of the pillars of T-Mobile's disaster action plan is its fleet of mobile units that provide temporary coverage in affected areas. Among them are the SatCOLTS (Cell on Light Trucks) and SatCOWs (Cell on Wheels). These mobile stations travel to the areas hardest hit by the weather and provide voice, text, and data services.

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T-Mobile works on continuous advancements to offer the best possible service to Americans | X

The SatCOLT is mounted on heavy vehicles and can be deployed with a mast to expand coverage. Meanwhile, the SatCOW is more compact, transported on a trailer with autonomous power. Both work to quickly restore emergency communications anywhere in the country.

To further strengthen its coverage in critical situations, T-Mobile uses self-organizing networks (SON), based on artificial intelligence. This system makes thousands of automatic adjustments in real time so the network keeps running even in the middle of a disaster. When weather conditions threaten to interrupt service, SON acts within seconds to protect users' connection.

The human factor: more than coverage

T-Mobile also understands that technology alone is not enough. That's why, during emergencies, T-Mobile deploys human teams that provide direct support to affected communities. They provide free Wi-Fi, chargers with electric generators, and help so people can make calls or recharge their phones.

With all this, it is clear that T-Mobile's work goes far beyond offering good coverage. T-Mobile is building a solid, reliable emergency communications system adapted to new climate and social challenges. It is no longer just about speed or gigabytes, but about ensuring that when the world stops, connections keep working.

➡️ Consumer Affairs

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