Proven: Thousands of customers are asking T-Mobile and Verizon to take action today, it's urgent

We are at a time when major telecommunications companies are betting on automation and self-service. However, more and more users are raising their voices to ask for something as simple as being assisted by a person again. Thousands of customers of T-Mobile and Verizon are demanding significant changes in the way these companies interact with them.

The request is clear: they want them to follow Comcast's example and strengthen customer service with a more personal and human approach. They want to go back to the way things were before.

The model that T-Mobile and Verizon are leaving behind

Both T-Mobile and Verizon have clearly opted for digital models. In most cases, users must use apps or websites to manage their services. Without the possibility of easily speaking with an agent.

This has caused growing discontent among customers. They feel that their needs can't always be solved by a machine or with automated responses.

In addition, contacting a real person in some cases becomes a difficult task. This creates frustration in situations that require immediate or personalized attention. This trend of reducing human contact is causing many customers to value options that offer closer service.

Meanwhile, T-Mobile and Verizon are moving toward full digitalization, Comcast has decided to go in the opposite direction. Comcast is betting on keeping and strengthening its traditional customer service channels. Recently, Comcast has opened a new Xfinity store in Michigan, aiming to offer direct service to both individuals and businesses.

This store not only offers products such as mobile phones or internet services. It also allows users to manage their accounts, pay bills, pick up or return equipment. Above all, speak face-to-face with specialized advisors.

This type of service has been very well received by customers. They value being able to receive personalized recommendations, solve complex problems on the spot, and have more human contact with the company.

T-Mobile and Verizon customers want the same

Comcast's experience shows that betting on closeness and direct service works. Especially at a time when many customers are tired of dealing with bots and automated systems. That's why more and more voices are asking T-Mobile and Verizon to reconsider their strategy and strengthen human support in their services.

On social media and specialized forums, there are plenty of comments from users who miss being able to go to a store. They want to talk to someone who understands their problem and leave with a concrete solution. Some even say they're considering switching providers for this reason alone.